Because officers have to protect their own safety as well as the safety of others, they often have limited time in which to establish a communication mode that minimizes risk of violence. Agitated individuals can often be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to “set up” those being contained so that physical control techniques are enhanced, if they become necessary. When the public is witness to successful verbal de-escalation, they better understand and respect the challenges facing officers, which contributes to future officer safety.
Successful verbal de-escalation also sets a precedent with emotionally disturbed people who are likely to have many encounters with law enforcement officers. At the next meeting, they are more likely to have an expectation that they will be talked down. Therefore, at the sight of the officers, they are often more cooperative.
Ellis Amdur’s Edgework training includes improving street diagnosis skills, dealing with aggressive and suicidal individuals, managing repetitive abusers of emergency services, and improving effectiveness when working in cooperation with child protective services and mental health professionals.
Communication with Aggressive, Mentally Ill and Emotionally Disturbed Individuals - Specific classes are tailored for:
- First Response Law Enforcement
- Corrections Officers
- Patrol/Probation Officers
- 911 Operators
- School Resource and/or DARE officers - Training specific to dealing with Aggressive, Mentally Ill and Emotionally Disturbed Youth
- "What Excited Delirium is Not" New Course!
- As part of the instruction team for CIT (Crisis Intervention Team) training programs (details)
Advanced CIT Training - Follow-up Training for Certified CIT Officers Crafted around issues determined by the CIT team as requiring further or specialized training (details)
Advanced Scenario Training for Hostage/Crisis Negotiation Teams. Involves realistic role playing of crisis situations (details)
Training Concerning Domestic Violence for law enforcement personnel exclusively, or as an interdisciplinary training with prosecutors, social service personnel and/or domestic violence advocates (details)
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I particularly appreciated your take on "compassion." You are right; bleeding-hearts are not necessarily compassionate, and in the end, do not show the subjects of their concerns the respect that they deserve. Cops see this every day. Thanks again for keeping the class interesting and not "teaching down" to us.
—Steve, Seattle Police Officer, East Precinct
The most helpful components of Mr. Amdur’s training: His real-world view of life. His training on de-escalation was superb. His role-playing was very in-depth. Communication strategies/personality disorders, suicide assessment and interventions. Excellent use of examples. Dynamic speaker. The honest delivery of not only the clinical information but especially the truth of how to recognize and handle street situations.
This is the second time we have used Renee Balodis-Cox in Grays Harbor for C.I.T. The officers’ responses have been unanimously positive both in the written evaluations as well as many verbal comments that they have taken time to make both during and after the training. Renee has a very effective style of teaching and the groups enjoy her ability to act out scenes and role play as different types of clients they may encounter. It is also very clear that she is an experienced clinician as she is able to quickly pull up examples of situations and scenarios she has been involved in with clients. She connects easily and quickly on a human and professional level with the officers and in the tradition of C.I.T. exaggerates topics of interest and need specific to them and their safety. For those of us who have seen you teach, in your very unique and charismatic style, it was difficult to imagine how you might find someone who could hold her own and deliver the same quality service. You have found this in Renee. It has been a pleasure to work with her and I would not hesitate to recommend her to any group including law enforcement in the future.
- Allisen Wedlin, Coordinator, Grays Harbor C.I.T. programr
I appreciated Mr. Amdur's honesty and bluntness, no-holds-barred, style. Much easier to respect and believe than some training that is “P.C.” Our job experience is rarely that.
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